We're here to help. If you have a question, run into an issue, or just want to share feedback, please reach out using the contact information below.
Contact Support
For questions, bug reports, or account issues, email us at:
safescansystems@gmail.comWe typically respond within 1–2 business days.
Frequently Asked Questions
How do I cancel my subscription?
Open the Settings app on your iPhone or iPad → tap your name → Subscriptions → ADHDScan → Cancel Subscription. You can also manage subscriptions directly in the App Store.
Why isn't the barcode scanner working?
Make sure you've granted camera access to the app. Go to Settings → Privacy & Security → Camera → ADHDScan and enable access. Hold the camera steady over the barcode and ensure the barcode is well-lit.
A food product isn't in the database. What do I do?
Our database is powered by Open Food Facts. If a product is missing, you can add it at openfoodfacts.org. It will appear in the app after the database updates.
How do I restore a previous purchase?
Open the app → tap the profile icon → tap "Restore Purchase". Make sure you're signed in to the same Apple ID you used when you originally subscribed.
What data does the app collect?
Please review our Privacy Policy for full details on what data is collected and how it is used.